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FAQs

FAQ

WHERE ARE YOU BASED?

We're based in Guangdong,China.

WHAT DO I DO AFTER I PLACE MY ORDER?

Please wait for 3 business days of studio prep + SHIPPING TIME. 

Our products are divided into pre-order and stock.We will mark on the item details page if it is a pre-sales item. In addition, in stock items will be dispa-tched within 3 working days. All orders are carefully, responsibly hand-made to fit you perfectly, , so each order will go through 3 business days of inspection/preparation time until we hand your item over to our carrier for shipping. The tracking number will be available from 3-4 days starting from the 3rd day since you placed your order. 

WHAT IF I WANT A REFUND?

For inquiries of all orders and returns, please contact customer service via FloirdsMarket@163.com ASAP before making changes on Paypal to ensure a least complicated/fastest solution.

RETURN FOR EXCHANGE POLICIES: It is our mission and responsibility to help you to find your fit and proceed with your orders with utmost care. Therefore, we sincerely apologise if you have received the wrong orders.

*Remember to provide the required measurements for your items so that the process won’t meet a delay. Please check your email as we will contact you to inquire for missing information if needed.

Please view our refund policy for more information.

HOW DO WE PAY?

Flowers birds Market accepts PayPal as an official payment method.

HOW DO I WASH YOUR ITEMS?

Generally we recommend to hand wash most items or machine wash on a cold, gentle cycle to protect the garments.Items with specific cleaning instructions will be included on the item description page or on the tag.

HOW CAN I CONTACT YOU

For PRESS/PR, Collaborations, and Order inquiries

You can contact us by heading over to the Contact Us page or email us at contact FloirdsMarket@163.com

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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